Technology Specialist vacancy at JM Family in Alpharetta

JM Family is at present recruited Technology Specialist on Sat, 04 Aug 2012 23:15:49 GMT. The Risk Customer Support Specialist provides first level application support phone and email for DataScan clients. The responsibilities of a Risk Customer Support Specialist are as follows: • Answer client calls regarding DataScan applications and equipment. • Create new incidents in Customer First from client calls and email requests. • Resolve all incidents that can be answered immediately...

Technology Specialist

Location: Alpharetta Georgia

Description: JM Family is at present recruited Technology Specialist right now, this vacancy will be placed in Georgia. More details about this vacancy opportunity please read the description below. The Risk Customer Support Specialist provides first level application support phone and email for DataScan clients.

The responsibilities of a Risk Customer Support Specialist are as follows:

• Answer client calls regarding DataScan applications and equipment.
• Create new incidents in Customer First from client calls and email requests.
• Resolve all incidents that can be answered immediately, or within a short period of time (Questions about application functionality, Systems changes, Citrix resets, block audits, PAD questions, NOA issues, etc.).
• Monitor client automation and resolve issues.
• Account management responsibilities defined by Support Management. Accounts assigned to T1 will normally include low touch clients that do not have a large number of outstanding incidents.
• Provide client problem resolution in accordance with Maintenance Response Parameters.
• Provide timely updates to clients in accordance with Maintenance Response Parameters.
• Document all customer contacts, including problem description, resolution and updates.
• Create requests for product fixes and enhancements.
• Work with other areas of the company to coordinate issues resolutions, escalations and client systems upgrades.
• Monitor CustomerFirst Tier 1 un-owned queue.
• Other duties as assigned

The Support hours of coverage will be Monday â€" Friday, 6:00am â€" 10:00pm, with on-call coverage outside of those hours.

JM Family Enterprises, Inc. is an $8.4 billion diversified automotive company ranked No. 30 on Forbes' list of Top Private Companies in the U.S. It is currently ranked No. 28 by FORTUNE as one of the 100 Best Companies to Work For, its 12th consecutive year on the list. It is also ranked No. 8 on Computerworld's list of "100 Best Places to Work in IT." JM Family's philosophy that "Associates are our most important asset" is exemplified in its daily business practices. Primary subsidiaries and divisions of JM Family Enterprises, Inc. include: Southeast Toyota Distributors, LLC, the world’s largest independent distributor of Toyota and Scion vehicles; World Omni Financial Corp., a diversified financial services company; JM&A Group, one of the largest independent providers of finance and insurance (F&I) products in the automotive industry; JM Service Center LLC, the company’s internal shared services center; and JM Lexus, the largest volume Lexus dealership in the world. Headquartered in Deerfield Beach, Fla., JM Family has major operations in Jacksonville and Margate, Fla.; Commerce and Alpharetta, Ga.; Mobile, Ala.; and St. Louis, Mo.

Benefits and Work/Life Solutions: JM Family Enterprises, Inc. continues to draw on the same ideals - customer satisfaction, genuine concern for associates, and giving back to the community - that have been a cornerstone since the company was founded in 1968. It is a genuine concern for our Associates that motivates JM Family to provide benefits and amenities that are unsurpassed. We are also committed to providing services that help our associates meet their needs and the needs of their families while helping to achieve a work/life balance. Unique benefits and work/life advantages include health and wellness centers with full-time doctors and nurses, fitness centers, credit union and more. JM Family also offers a competitive benefits package to all full-time associates: profit sharing and retirement plans; complete medical, dental, vision and life insurance; educational assistance; vehicle and parts purchase programs; adoption assistance and much more. (Please note: benefits may vary by location.)
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If you were eligible to this vacancy, please email us your resume, with salary requirements and a resume to JM Family.

If you interested on this vacancy just click on the Apply button, you will be redirected to the official website

This vacancy starts available on: Sat, 04 Aug 2012 23:15:49 GMT

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